Frequently Asked Questions

Here is a summary of the key differences between Black Twill and Black Diamond:

Black Twill

• Material: 3-ply fabric with a canvas weave
• Color: True black  
• Texture: Softer and more flexible
• Sound insulation: Superior sound insulation
• Temperature control: Maintains a cooler interior temperature
• Durability: More durable and fade-resistant
• Warranty: 5 year warranty

Black Diamond

• Material: 1-ply fabric with a textured finish
• Color: Dark gray, especially over time
• Texture: Rougher and more rigid
• Sound insulation: Less sound insulation
• Temperature control: Does not maintain a cooler interior temperature as well
• Durability: Less durable and more prone to fading
• Warranty: 3 year warranty

You can also see the fabrics and get more information HERE

Below are some key differences and key takeaways between the two:

Black Denim:

• Appearance:
  • A slightly lighter shade of black, often described as having a hint of gray or a faded appearance.
  • Smooth texture without any noticeable pattern.
• Composition:
  • Typically constructed from a multi-ply fabric blend.
• Durability:
  • Offers good resistance to UV rays, mildew, and general wear and tear.
  • Considered a standard fabric option.
• Used in Jeep soft tops:
  • Primarily used on 1988-1995 YJs and 1997-2002 Jeep Wrangler TJs.

Black Diamond:

• Appearance:
  • A deep, rich black color.
  • Subtle diamond pattern texture woven into the fabric.
• Composition:
  • A premium, multi-ply fabric often with a higher thread count than Black Denim.
• Durability:
  • Superior resistance to UV rays, fading, mildew, and abrasion compared to Black Denim.
  • A more durable, longer-lasting option.
• Other advantages:
  • Typically quieter due to the heavier fabric construction.
  • Improved insulation for a more comfortable ride.
• Used in Jeep soft tops:
  • Introduced on 2003-2006 Jeep Wrangler TJs and later models.
  • Often available as an upgrade option on newer Jeep models.

Key Takeaways:

• Black Diamond is generally considered an upgrade over Black Denim in terms of appearance, durability, and overall performance.
• If you prioritize a deep black color, long-term durability, and a quieter ride, Black Diamond is the better choice.
• If budget is a primary concern, Black Denim is still a good option offering adequate protection and longevity.
• Both fabrics are designed to fit the same Jeep models, allowing you to choose based on personal preference.

Most of our top products are supplied with all the necessary hardware for installation. However, our ‘Replace-a-Top’ options are specifically designed to be compatible with your existing hardware, making them ideal for replacement purposes. To ensure suitability, we recommend referring to the installation guide for the specific product or reaching out to one of our agents via phone, chat, or email at customerservice@bestop.com for further assistance before making a purchase.

Yes! If your order is $75 or more and in the lower 48 states.

Your product’s model number can be found on a little white sticker on the warning label, on the inside of the top, right above the rearview mirror. It’s also included in your proof of purchase.

In cold climates, it’s important to handle vinyl tops and windows with extra care when they are exposed. Be cautious when cleaning snow or frost from the vinyl windows, as they are easily scratched and will crack at low temperatures. DO NOT roll the sides or rear window in cold weather. Again, the windows become stiff and will crack. PLEASE NOTE: Cracks caused by misuse in cold temperatures are not covered under
warranty.

No, we no longer manufacture Hardtops and no longer sell replacement parts for them.

No, these windows are not interchangeable.

We’ve discontinued our Powerboards. However, we recommend checking out Amp Research for high-quality running boards.

Yes, Bestop has an official YouTube channel! Visit our channel to find helpful installation videos, product demonstrations, and inspiration for your next Jeep adventure. Search for “Bestop” on YouTube or click here: BestopTeam.

Also, most items will have a link to the installation video on the product-specific page. We recommend starting there, but if Bestop has not made it yet, our followers are great, and many of them have made independent installation videos. So, we recommend just typing the name of the product and what vehicle into YouTube to see all your options.

The OEM top for the Ford Bronco has a square design and is only removable as a whole unit. In contrast, the Bestop version features a slanted fastback design and can be broken down into parts, offering more accessible storage and versatility.

The Bestop Supertop for Truck has removable side and rear windows while the Softopper rear window rolls up, and the sides are a solid panel instead of a window. Bestop offers more replacement parts. Softopper tops are quicker to install and have silver bows whereas Bestop has black bows.

Absolutely! We highly recommend opting for either a Touchless or manual car wash to ensure the safety and maintenance of your soft top. It’s important to follow our detailed guidelines for the best results. Specifically, we advise against the use of automatic car washes that employ brushes. These types of car washes can potentially cause damage to your soft top by leaving scratches or stripping away protective coatings. To preserve the integrity and appearance of your soft top, choosing a touchless or manual car wash, where the cleaning is done with softer materials or high-pressure water jets, is the safest option. This method not only ensures a thorough cleaning but also minimizes the risk of damage.

Your Bestop product is made of the finest materials available. To keep it looking new and for the maximum possible wear, it will need
periodic cleaning and maintenance.

Fabric: The fabric should be washed often using soap, warm water, and a soft bristle brush. Rinse with clear water to remove all traces
of soap. Bestop recommends using Bestop Cleaner (part no. 11211-00) and Bestop Protectant (part no. 11212-00) for Vinyl fabric and
Bestop Twill Protectant (part no. 11217-00) for Twill fabric. Bestop Cleaner and Bestop protectant are specially formulated to provide a
total cleaning and protection system. Bestop Cleaner safely removes the toughest stains, will not harm vehicle finishes, and is biodegradable
and environmentally friendly. Bestop Protectant protects against UV-fading, cracking, and hardening, and repels dust, grease, dirt, and
mildew. We also offer a kit that includes the the top cleaner, protectant and window cleaner for VINYL TOPS ONLY (11215-00)

Windows: Keep windows clean to avoid scratching. DO NOT use a brush on the windows! Wash with a water-soaked microfiber cloth or sponge
and a mild dishwashing detergent. Bestop recommends Bestop Vinyl Window Cleaner (part no. 11213-00), which safely cleans and
protects vinyl windows and helps prevent UV damage. NEVER WIPE THE WINDOWS WHEN THEY ARE DRY. Be careful when cleaning
snow or frost from the vinyl windows since they are easily scratched and may crack at low temperatures. DO NOT roll the sides or rear
window in cold weather. The windows become stiff and will crack. Cracks caused by misuse in cold temperatures are not covered under
warranty.

Water: Seeping through at the seams may be stopped by applying 3-M Scotchgard® on the inside of the seams. Rips in the fabric may
be repaired with Bondex® iron-on patches. Iron the patches to the Inside of the top, carefully following the Bondex® instructions.
Snaps: Keep snaps cleaned and lubricated with silicone to help prevent snaps from sticking to the studs. If a snap does become stuck
to a stud, use a screwdriver and GENTLY pry apart to prevent permanent damage to the snap or the top fabric.

Zippers: Keeping zippers cleaned and lubricated with Bestop’s Zipper Cleaner (part no. 11216-00) will help prevent damage and keep the zippers in smooth working condition. If a zipper opens behind the slider, the slider may have been spread apart. This problem can usually be repaired by using an ordinary pair of pliers to bring the sides back into parallel. Return the slider to the end of the zipper in the normal open
position. Squeeze lightly at first and test the zipper. If the zipper continues to remain open squeeze more firmly with the pliers and try the zipper again. Repeat this procedure until the zipper operates correctly

Yes, we do! Click here to visit our Home Installation page for more details.

Bestop products are designed for durability, whether you keep your top on year-round or switch it out in the summer, we have exactly what you need. However, with regular use, replacements may be necessary.

Bestop does offer replacement parts!

Click here to see how to find and order them: Replacement Parts

Our soft tops are designed for OEM specifications. We cannot guarantee compatibility with modified roll cages, jeeps, or aftermarket products like roof racks and lightbars.

Yes, tighter is better! If you are having trouble, please follow the installation instructions carefully and install in a warm environment. Over time, with the top installed and out in the elements, it will stretch and loosen some, as well.

Yes we do! To properly use the lift assist in the rear, you need to ensure that the top is open. Then, you should loosen the two screws that were inserted during installation (but don’t remove them completely). Once these screws are loosened, close the top and the latch will be complete. This will adjust the lift assists to the correct position needed for the top to close properly. Finally, you need to retighten the screws to secure everything in place.

We warrant our products to be free from defects in material and workmanship for defined periods based on product type, provided there has been normal use and proper maintenance as defined in the product instructions. If Bestop mis-packages the item, we will send you the correct part needed as soon as possible.

Please see our warranty information page HERE for a breakdown and more in-depth details of what we warrant and how to file a warranty claim, if necessary.

We are committed to providing you with high-quality products, worthy of your trust and confidence.

If you have concerns or questions or need assistance with a product, please contact us before returning it. We have found that when a product is not working as expected, a few adjustments or corrections can often set things right.

Our return policy applies only to purchases made directly from Bestop. Products purchased from a distributor or third-party retailer will be returned according to their return policy. Please contact your point of purchase for return support.

You may return a Bestop product within 30 days of purchase, provided that it is in its original packaging and includes all original parts, components, and hardware. Items returned must be carefully packed and in clean condition, with plastic windows protected from scratching and creasing.

If the product has been opened or used, the return will be subject to a 20% processing fee. Products that are unopened and in NEW condition are not subject to a processing fee.

Refunds will be applied to the original payment method used. They are generally issued within 10-15 business days of Bestop receiving all returned goods. Your bank may require additional processing time to reflect the refund in your account. If financed, please contact Affirm, Afterpay, or PayPal for their return process and any fees associated with the loan.

IMPORTANT: ALL RETURNS MUST REFERENCE AN APPROPRIATE RMA (RETURNED MERCHANDISE AUTHORIZATION) NUMBER, WHICH MAY BE OBTAINED FROM A BESTOP CUSTOMER SERVICE AGENT VIA CHAT, PHONE 800- 845-3567, OR EMAIL AT CUSTOMERSERVICE@BESTOP.COM. PLEASE WRITE THE RMA NUMBER BELOW OUR ADDRESS ON THE OUTSIDE OF THE BOX. ANY RETURNS WITHOUT A VALID RMA NUMBER WILL BE REFUSED.

For a full breakdown of our return policy and if necessary, request a return, click HERE